salesforce support companies

Control your Salesforce operating costsYou focus on core business and let our experts manage your Salesforce implementation.

salesforce support maintenance packages

Salesforce Maintenance and Support Services

Salesforce maintenance and support services by Cymetrix are designed to support Salesforce implementations. That includes implemented systems Sales Cloud, Service Cloud, Marketing Cloud , Force.com applications and related integrations.

We have a team of certified and experienced Salesforce consultants, administrators, developers and testers to support.

Key features of our Salesforce support services are:
  • We provide SLA based L2 and L3 level support services.
  • We follow ITIL framework in our support models.
  • Our support engineers can provide 24*7 support services to ensure availability of the system.

Our Salesforce.com support services include:

Managing customizations and support Object relationships, creation or modification of custom objects, record types, fields, page layouts, custom links and buttons; introduction of junction objects, if necessary
Data quality management and support Validation rules, automated workflows, assignment rules, auto response rules ; approval processes, data correction.
User management and adoption Profiles and Permission sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
Security model enhancements and support Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
Leveraging standard Salesforce Objects and features for support Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions and Flows
Analytics support List views, reports, report types, dashboards, analytic snapshots/reporting snapshots or any custom report on demand for business users.
Email administration Work flow email alerts, creation or modification of email templates, mail merge templates
App Exchange package support Suggestions, installation, management or removal of AppExchange packages including troubleshooting
Feature activation requests Person accounts, extended mail merge, multi-currency
Bulk data services Mass Transfer, Bulk loads and Imports
Desktop apps installation and support Connect for Microsoft Outlook, connect for Office, Force.com connect offline
Communities maintenance Include best practices to enhance UI
End-User Training End-user and administrator training on the implemented system
Salesforce1 Administration, support and user trainings
Small custom components management and support Apex, Visualforce, triggers, API ; web services and Visualforce template management and support
Documentation Functional specifications documents, implementation documents, release documents and user manuals
Contact Cymetrix

Why work with Cymetrix for
Salesforce maintenance and support

Reliable Delivery

Cymetrix specializes in Salesforce with almost entire team being Salesforce certified. Best of the class global experience of founders reflect in our delivery process rigor.

Flexibility

We follow Agile Methodology and take iterative approach. We have a start-up culture with a passionate team which is always ready to walk that extra mile to deliver Salesforce solutions best suited for the business.

Smooth Business
transformation

We take a holistic approach from advisory to build, followed by a detailed rollout plan and robust implementation.

Project Ownership

We put skin in the game by taking project ownership. That help us think long-term on behalf of the business and plead passionately for our ideas.

Excellent Experience

We have an empathetic, professional and well rounded team to understand the context of your problem.

get in touch



USA Office

555 California Street, Suite 4925, San Francisco CA 94104, United States

info@cymetrixsoft.com

+1-650-549-5420

India Office

12, 1st Floor, Samrudhi Venture Park, MIDC, Andheri East, Mumbai 400093, India

info@cymetrixsoft.com

+919137539509 , +91-22-28200132