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Build Your Agentic Enterprise with

Salesforce Agentforce 360

     Get a Free POC

Home / Services / Salesforce AgentForce

Build Your Agentic Enterprise with

Salesforce Agentforce 360

Get a Free POC

Activate Salesforce AI agents for customer success with our certified experts

salesforce consulting partner company usa india uk

Cymetrix is a Salesforce AI consulting partner helping enterprises in the USA, India and global markets build autonomous AI agents and adopt Agentforce 360 at scale. We design Salesforce AI agents using Data Cloud, domain prompts, skills and secure actions to orchestrate intelligent workflows across sales, service, marketing and operations. Our AI-native delivery and deep data engineering expertise ensure every agent runs on governed, real-time data—enabling the agentic enterprise.

Are you Agentforce ready? Schedule a demo with a trusted Salesforce Partner company to find out. Let us help you unlock the potential of AI agents for your service teams and beyond!

Talk to our experts

Our Salesforce Agentforce Services

Accelerate your shift to an agentic enterprise with Cymetrix’s end-to-end Agentforce 360 services. We design, build and orchestrate autonomous AI agents across Salesforce Clouds, Data Cloud and core business systems securely and at scale.

Agentforce readiness assessment

Evaluate data, processes, flows and systems to determine your enterprise’s readiness for Agentforce 360 adoption.

Agentforce Demo and workshops 

Run guided workshops and tailored demos to help teams understand Agentforce capabilities, use cases and enterprise impact.

AI and workflow Automation Consulting

Design AI-first operating models, identify automation opportunities and create a roadmap for agent-driven transformation.

Agentforce 360 Implementation

Deploy enterprise-grade Agentforce architectures with governed automation, secure data access and cross-cloud orchestration.

AI Agent Design & Custom Agent Development

Design, build and train autonomous agents for sales, service, marketing, commerce, HR, ops, lending and support workflows.

Data Cloud & Data 360 Readiness

Unify, model and govern enterprise data to create the real-time foundation required for high-performing AI agents.

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Multimodal AI Agents and Solutions

Develop agents that understand and process text, visuals, documents, voice and unstructured data—powered by Data Cloud + enterprise ML.

Prompt, Skill & Action Engineering,

Configure the prompt layer, skills and action sets that allow agents to act, decide and execute tasks securely and accurately.

Cross-Cloud Workflow Orchestration

Build complex agent-led workflows across Sales, Service, Marketing, Commerce, Experience Cloud and custom applications.

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Conversational Interface Development

Deploy intelligent conversational interfaces across Slack, web chat, portals, mobile apps and voice channels.

Enterprise Integrations for Agentforce

Connect agents to ERP, core banking, EHR, OMS, POS and custom systems using MuleSoft, APIs and event-driven architecture.

AI Governance, Trust & Observability

Implement enterprise guardrails, audit trails, permissions and monitoring to ensure safe and compliant agentic operations.

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Data 360 & Data Engineering

Unify and engineer enterprise data—including pipelines, semantic modeling, document ingestion and vector search—to create real-time data foundations essential for Agentforce 360.

Agentforce Use-Case Engineering

Identify high-value agentic workflows for sales acceleration, service automation, personalization, KYC, claims, and operations.

Agentforce 360 Quick-Start Accelerators

Rapid deployment packages with pre-built workflows, data models and baseline agents for fast time-to-value

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Smart AI Agent Implementation for Smarter Business Functions

Service Agent

Transform customer support with Service Agents that autonomously engage across channels. Resolve cases swiftly, draft summaries, and create knowledge articles using CRM data. Empower agents to deliver personalized, efficient service faster than ever.

Sales Agent

Drive sales efficiency with Sales Agents that handle inquiries, schedule meetings, and follow up on leads—all powered by your business data. Keep your sales cycle moving with dynamic task generation and seamless prospect engagement across all touchpoints.

Commerce Agent

Enhance the buyer journey with Commerce Agents that personalize shopping experiences across all channels. From product discovery to recommendations, these agents guide customers seamlessly, ensuring faster purchases and a delightful shopping experience.

Marketing Agents

Enhance interaction with Marketing Agents that deliver real-time, personalized content across email, mobile, and web. These agents ensure every interaction aligns with customer preferences, helping marketers create meaningful connections and drive results.

Agentforce for Data Cloud

Maximize the power of first-party data with Agentforce for Data Cloud. Deliver hyper-personalized experiences by integrating AI-driven insights directly into customer interactions, boosting engagement, and fostering stronger relationships.

Agentforce for Slack

Bring AI-powered support to your teams with Agentforce for Slack. Enable instant issue resolution, data access, and task execution—all within Slack. Boost productivity and collaboration with intelligent agents built for your workspace.

Agentforce for Tableau

Reimagine data exploration with Agentforce for Tableau. Access AI-powered, conversational insights, generate instant visualizations and uncover answers to complex data queries effortlessly. Transform decision-making with intuitive, real-time data analysis.

Custom Platform Agents

Tailor AI agents to your specific business processes and deploy custom AI agents. Whether automating unique workflows or providing role-specific insights, these agents adapt to your platform, streamlining operations and achieving business goals seamlessly.

How Cymetrix Powers 
Brand Success?

AI-powered AgentForce solutions for every industry

Address your industry-specific challenges with our AgentForce solutions and explore how our expertise can help you get the most value. 

Healthcare Agent

Leverage AI agents to seamlessly interact with patients, donors, and payers to resolve inquiries, and take smart actions across each touchpoint.

Banking Agent

Deploy AI Banking Agent to proactively handle client requests, and provide personalized banking services across retail, commercial, and investment banking.

Retail Agent

Seamlessly manage your Ecommerce and Retail campaigns, interact with shoppers at every possible touchpoint 24/7, and resolve cases.

Operations Agent

Empower your team with an AI agent. Manage plan creation, track progress across teams, and deliver actionable insights grounded in your Salesforce data.

CX Agent

Empower your team with an AI agent. Manage plan creation, track progress across teams, and deliver actionable insights grounded in your Salesforce data.

Analytics Agent

Analyse customer reviews, suggest customer retention improvements, and deliver an omnichannel experience all by using CX Agent powered with your customer data.

IT Agent

Helps you keep a close eye on all security threats recommends network insights, and helps close support cases raised by customers and employees.

Finance Agent

Get real-time actionable insights on financial reporting, detecting potential fraud and investment opportunities, and resolving complex compliance issues.

How does Agentforce benefit your business?


Increased Operational Efficiency

With AgentForce, we can help you automate complex or repetitive tasks, reducing manual workload, and improving speed. This translates into increased productivity and overall efficiency.

Customization and Scalability

Whether it's automating customer inquiries, generating leads, or optimizing marketing campaigns, Agentforce can be customized to address specific requirements that fit your needs and continue to scale as per your business.



End-to-End Automation Expertise

Cymetrix's deep expertise in automation ensures that you can maximize ROI with Agentforce. Our ability to implement, optimize, and manage workflows within Salesforce guarantees seamless integration and optimal performance.

Cross-Cloud Integration

We can help you seamlessly integrate AgentForce across the entire Salesforce suite. Thus, enabling you to get a holistic AI-powered operation. By leveraging the power of multiple clouds, you can gain deeper insights, and deliver exceptional customer experiences all grounded in your Salesforce data.

Multimodal AI Capabilities

Our expertise in multimodal AI allows our clients to automate a wider variety of tasks. Agentforce agents can handle text, images, and voice data, making them more versatile than standard chatbots. This capability enables us to help clients automate tasks that require a deeper understanding of customer interactions.

24/7 Support with AI agents

With our Agentforce solutions, your customers and employees get continuous support around the clock. Thus, ensuring that customers and employees always have access to assistance needed. This eliminates the limitations of traditional customer support hours and improves overall satisfaction.

Why Cymetrix is your trusted partner
for AgentForce deployment success?

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AI-Native Expertise

IWe design Salesforce agents using domain prompts, skills and actions aligned to real enterprise workflows.


Data Cloud Foundation

Our data engineering and Data Cloud readiness ensure agents run on unified, governed and real-time enterprise data.


Continuous Agent Tuning

We optimize agent accuracy through structured tuning, guardrails, governance and workflow refinements.


Industry Use-Case Depth

We bring BFSI, Healthcare, Retail, Manufacturing and FinTech–specific agentic playbooks for faster time-to-value.

Salesforce Certified Consultants 

Trusted Partner

Workforce

Certifications 

Voices of Trust and Partnership

FAQs

AI agents are built using tools like Agent Builder, a low-code platform that simplifies the creation of autonomous agents. You start by defining specific tasks or jobs the agent needs to perform. This is done by:

  • Defining topics the agent will handle.
  • Providing natural language instructions for each task.
  • Creating a library of actions that the agent can autonomously execute.

With Agentforce, developers can leverage Salesforce’s existing tools such as Flows, prompt templates, Apex, and APIs to configure agents that can understand customer interactions, reason through decisions, and act autonomously, all while adhering to predefined business guardrails.

We offer readiness assessments to evaluate your current infrastructure, workflows, and service requirements. This ensures Agentforce aligns seamlessly with your business needs and delivers maximum impact. Schedule a consultation to get started on your readiness evaluation.

Agentforce pricing is customized based on factors such as the number of users or agents supported, complexity of workflows, requirement of Agent and prompt builder, and Access to Knowledge Articles, documentation, and Trailhead. Salesforce offers scalable plans (Salesforce Foundations, Agentforce, Standard Plan, Premier Plan, and Signature Plan) to suit businesses of all sizes, ensuring you only pay for the features and capabilities you need. Contact us for a detailed quote tailored to your requirements.

Agentforce revolutionizes customer support by providing autonomous, 24/7 support across multiple platforms like self-service portals, messaging apps, and chatbots. AI Agents can:

  • Engage with customers in natural language, resolving inquiries swiftly and accurately using trusted business data like Salesforce CRM.
  • Handle customer queries autonomously within predefined guardrails, escalating complex cases to human agents when necessary.
  • Ensure that all responses are consistent with your brand's voice, making sure that even automated interactions feel personalized and professional.

By integrating Agentforce into your support system, businesses can ensure that customers get accurate, real-time support while freeing up human agents to focus on more complex, high-value tasks.

Yes, Agentforce allows you to build fully customizable AI agents tailored to your specific business needs. Using the Agent Builder platform, you can configure agents from scratch by:

  • Defining their tasks and roles.
  • Providing natural language instructions for interactions.
  • Utilizing Salesforce tools like Flows, Apex, and APIs to craft custom workflows.

This flexibility allows businesses to build agents that operate within various departments—such as customer support, sales, healthcare, finance, and more—offering specialized, autonomous assistance based on your unique requirements.

Agentforce differs from Copilot in several key ways: 

  • Autonomy: While Copilot assists users by generating suggestions and enhancing productivity, Agentforce is designed for fully autonomous operations. It can execute tasks, engage with customers or employees, and act on data-driven insights without needing constant human intervention.
  • Integration with Business Data: Agentforce agents are deeply integrated into trusted business data sources like Salesforce CRM and external databases. They can make decisions and provide responses based on this rich data, ensuring that actions are grounded in real-time insights.
  • Proactive Actions: Agentforce agents are capable of proactively managing tasks, escalating complex issues to human agents if needed, and operating continuously across multiple channels, ensuring seamless business operations 24/7.

In contrast, Copilot is typically more of a real-time assistant for completing specific tasks rather than a fully autonomous, multi-channel solution like Agentforce.