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CONTROL YOUR SALESFORCE OPERATING COSTS

You focus on core business and let our experts manage your Salesforce implementation.

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Salesforce Maintenance and Support Services



Salesforce maintenance and support services by Cymetrix are designed to support Salesforce implementations. That includes implemented systems Sales Cloud, Service Cloud, Marketing Cloud , Force.com applications and related integrations.

We have a team of certified and experienced Salesforce consultants, administrators, developers and testers to support.


KEY FEATURES OF OUR SALESFORCE SUPPORT SERVICES ARE:
  • We provide SLA based L2 and L3 level support services.
  • We follow ITIL framework in our support models.
  • Our support engineers can provide 24*7 support services to ensure availability of the system.

Our Salesforce.com support services include:

USER MANAGEMENT AND ADOPTION

Job Hierarchy Setup, Adoption Reports and Dashboards, Public Groups, Profiles and Permission sets Management, Queues and Setup.
MANAGING CUSTOMIZATIONS AND SUPPORT

Object connections, creation or alteration of page designs, custom objects, custom links, record types, fields, and catches; Introduction of Junction objects, if necessary
MASS DATA SERVICES

Bulk loads and Imports, Mass Transfer.
FEATURE ACTIVATION REQUESTS

Individual records, extended mail merge, multi-money
DATA QUALITY MANAGEMENT and SUPPORT

Data correction, Approval Processes, Validation Rules, Auto-Response Rules, Automated Workflows, Assignment Rules.
DESKTOP APPS INSTALLATION AND SUPPORT

Force.com connect offline, Associate for Microsoft Outlook, interface for Office.
SECURITY MODEL ENHANCEMENTS

Session Management, Change and Implement Organization-Wide Defaults, Owner and Criteria
LEVERAGE STANDARD SALESFORCE OBJECTS & FEATURES

Ideas, Campaigns, Products, Assets, Contracts, Leads, Accounts, Opportunities, Activities, Cases, Solutions, and Flows.
EMAIL ADMINISTRATION

Work process email alerts, creation or alteration of email layouts, mail merge formats
SMALL CUSTOM COMPONENTS MANAGEMENT AND SUPPORT

Visualforce template management and support, Visualforce, triggers, Apex, API; web services
SALESFORCE1

Support and user training, Administration.
APP EXCHANGE PACKAGE SUPPORT

Suggestions, installation, management, or removal of AppExchange packages including troubleshooting
COMMUNITIES MAINTENANCE

Include best practices to enhance UI
ANALYTICS SUPPORT

Report types, list views, dashboards, analytic snapshots/reporting snapshots, reports, or any custom report on demand for business users.
END-USER TRAINING

End-user and admin training on the implemented system
DOCUMENTATION

Functional specifications documents, implementation documents, release documents and user manuals

Why work with Cymetrix for
Salesforce maintenance and support

Reliable delivery
Cymetrix Software - Salesforce Consulting Partner specializes in Salesforce with almost the entire team being Salesforce certified. The best of the class’s global experience of founders reflects in our delivery process rigor.
Adaptability
We follow Agile Methodology and adopt an iterative strategy. We have a start-up culture with a passionate team that is always ready to walk that extra mile to deliver Salesforce solutions best suited for the business.
Smooth Business transformation
We adopt a holistic strategy from advisory to build, trailed by a detailed rollout plan and strong implementation.
Task Ownership
We put skin in the game by taking project ownership. That helps us think long-term on behalf of the business and plead passionately for our ideas
Excellent Experience
We have an empathetic, professional, and well-rounded team to understand the context of your problem.
We have had an excellent experience working with Cymetrix Software on Salesforce implementation. Cymetrix Software has been great partners from setting up through to customer service. I would not hesitate to recommend them to anyone thinking of a Salesforce implementation.... Show more
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Stay Connected With Cymetrix

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