CONTROL YOUR SALESFORCE OPERATING COSTS

You focus on core business and let our experts manage your Salesforce implementation.

Salesforce Maintenance and Support Services

Salesforce maintenance and support services by Cymetrix are designed to support Salesforce implementations Service. That includes implemented systems Sales Cloud, Service Cloud, Marketing Cloud , Force.com applications and related integrations.

We have a team of offshore salesforce development and Salesforce certified consultants, experienced administrators, developers and testers to support.

KEY FEATURES OF OUR SALESFORCE SUPPORT SERVICES ARE:

We provide SLA based L2 and L3 level support services.
We follow ITIL framework in our support models.
Our support engineers can provide 24*7 support services to ensure availability of the system.

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Our Salesforce.com support services include:

USER MANAGEMENT AND ADOPTION

Job Hierarchy Setup, Adoption Reports and Dashboards, Public Groups, Profiles and Permission sets Management, Queues and Setup.

MANAGING CUSTOMIZATIONS AND SUPPORT

Object connections, creation or alteration of page designs, custom objects, custom links, record types, fields, and catches; Introduction of Junction objects, if necessary

MASS DATA SERVICES

Bulk loads and Imports, Mass Transfer.

FEATURE ACTIVATION REQUESTS

Individual records, extended mail merge, multi-money

DATA QUALITY MANAGEMENT and SUPPORT

Data correction, Approval Processes, Validation Rules, Auto-Response Rules, Automated Workflows, Assignment Rules.

DESKTOP APPS INSTALLATION AND SUPPORT

Force.com connect offline, Associate for Microsoft Outlook, interface for Office.

SECURITY MODEL ENHANCEMENTS

Session Management, Change and Implement Organization-Wide Defaults, Owner and Criteria

LEVERAGE STANDARD SALESFORCE OBJECTS & FEATURES

Ideas, Campaigns, Products, Assets, Contracts, Leads, Accounts, Opportunities, Activities, Cases, Solutions, and Flows.

EMAIL ADMINISTRATION

Work process email alerts, creation or alteration of email layouts, mail merge formats

SMALL CUSTOM COMPONENTS MANAGEMENT AND SUPPORT

Visualforce template management and support, Visualforce, triggers, Apex, API; web services

SALESFORCE1

Support and user training, Administration.

APP EXCHANGE PACKAGE SUPPORT

Suggestions, installation, management, or removal of AppExchange packages including troubleshooting

COMMUNITIES MAINTENANCE

Include best practices to enhance UI

ANALYTICS SUPPORT

Report types, list views, dashboards, analytic snapshots/reporting snapshots, reports, or any custom report on demand for business users.

END-USER TRAINING

End-user and admin training on the implemented system

DOCUMENTATION

Functional specifications documents, implementation documents, release documents and user manuals

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Why work with Cymetrix for
Salesforce maintenance and support

Reliable delivery

Cymetrix Software - Salesforce Consulting and marketing cloud Partners specializes in Salesforce with almost the entire team being Salesforce certified. The best of the class’s global experience of founders reflects in our delivery process rigor.

Adaptability

We follow Agile Methodology and adopt an iterative strategy. We have a start-up culture with a passionate team that is always ready to walk that extra mile to deliver Salesforce solutions best suited for the business.

Smooth Business transformation

We adopt a holistic strategy from advisory to build, trailed by a detailed rollout plan and strong implementation.

Task Ownership

We put skin in the game by taking project ownership. That helps us think long-term on behalf of the business and plead passionately for our ideas

Excellent Experience

We have an empathetic, professional, and well-rounded team to understand the context of your problem.

We have had an excellent experience working with Cymetrix Software on Salesforce implementation. Cymetrix Software has been great partners from setting up through to customer service. I would not hesitate to recommend them to anyone thinking of a Salesforce implementation.... Show more

Aspira Diagnostic

Migrating to Salesforce for our CRM related needs turned out to be one of the best decisions we have made, and Cymetrix helped us in achieving the same as seamlessly as possible. Key challenges were to understand our business-specific needs and to migrate data from our previous CRM software, without disrupting ongoing Sales & Marketing activities. Cymetrix arranged detailed one-to-one sessions with our team, and begin onboarding early on during the process of migration. This saved us time and ensured that we land on our feet running as soon as we begin using Salesforce. We are thoroughly impressed by the professionalism and technical skills displayed by the Cymetrix support team, and we would happily recommend them to companies looking to adopt Salesforce as their first CRM software or migrating to it from their existing CRM software.... Show more

Insolergy Technologies

Migrating to Salesforce for our CRM related needs turned out to be one of the best decisions we have made, and Cymetrix helped us in achieving the same as seamlessly as possible. Key challenges were to understand our business-specific needs and to migrate data from our previous CRM software, without disrupting ongoing Sales & Marketing activities. Cymetrix arranged detailed one-to-one sessions with our team, and begin onboarding early on during the process of migration. This saved us time and ensured that we land on our feet running as soon as we begin using Salesforce. We are thoroughly impressed by the professionalism and technical skills displayed by the Cymetrix support team, and we would happily recommend them to companies looking to adopt Salesforce as their first CRM software or migrating to it from their existing CRM software.... Show more

Insolergy Technologies

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