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Case Studies By Cymterix Software

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FRENCH PHARMA COMPANY


  • Platform used: Salesforce CRM, Lead Management CRM, Salesforce LWC, Apex, VisualForce, Force.com IDE

  • Description and deliverable: Custom SFDC application developed gives the customer care executive with a single view of the customer to enable him/her to provide services related to the customer. SFDC platform was integrated with the backend systems of the company to get client transactional data.

INDIAN RESEARCH COMPANY


  • Platform used: Salesforce CRM, Lightning web components, Lead Management CRM, Apex, VisualForce, Force.com IDE

  • Description and deliverable: Custom SFDC application developed to Create, Maintain & Grow Prospect/Customer Interactions histories as well as to Manage & Grow Customers/Prospects i.e. Centralized Database of all Accounts & Contacts. This database was further used by marketing to cross-sell and up-sell.

EUROPEAN TELECOM COMPANY


  • Client: European Telecom client

  • Platform used: Salesforce CRM, Lightning web components, Lead Management CRM, Apex, VisualForce, Force.com IDE

  • Description and deliverable: Custom SFDC application developed gives customer care executive with a single view of customer to enable him/her to provide services related to customer. SFDC platform was integrated with backend systems of company to get client transactional data.

MARKETING CONSULTING IN US


  • Platform used: Salesforce CRM, Lead Management CRM, Salesforce LWC, Apex, VisualForce, Force.com IDE

  • Description and deliverable:Custom SFDC application developed to integrate all calendars of Sales staff and give view to management about their meetings with end clients. Dashboard was developed to give quick view of Account coverage by sales staff through meetings with respect to revenue being tracked on quarterly basis.

GAMIFICATION PRODUCT DEVELOPMENT COMPANY IN AUSTRALIA


  • Platform used:Service cloud, Apex

  • Description and deliverable: Custom SFDC application developed to integrate gamification tool of client with service cloud implementation of client. Based on Service cloud data gathered, rules engine was developed to calculate points to be further shown on dashboard of gamification tool.

TELECOMMUNICATION COMPANY IN INDIA


  • Client: European Telecom client

  • Platform used: Service cloud, Apex, Service Now

  • Description and deliverable: Custom SFDC application developed to integrate Service Now with Salesforce Service Cloud. Tickets and Incidents can be migrated across platforms.

PRODUCT COMPANY IN US


  • Client: Product company in US

  • Platform used: Sales force CRM, Apex, Visual Force, Force.com IDE

  • Description and deliverable: Custom SFDC application developed to conduct quick customer feedback surveys. Application has templates and reports to reduce survey cycle and increase effectiveness.

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